Natalie is the author of The Power of Trust: How Top Companies Build, Manage and Protect It and President of Success Through Trust.
She’s been named one of the World’s Top Thought Leaders in Trust for 5 consecutive years by Trust Across America.
For this, she has received a life time achievement award by Trust Across America, Trust Around the World. Other leaders who have been named include Howard Schultz founder and CEO of Starbucks and author Stephen M.R. Covey.
Recognized as one of Canada’s Most Inspiring Women Business Leaders and Entrepreneurs, by Canadian SME Business (2021), Natalie is on a mission to help company’s earn their customer’s unshakeable trust so they get repeat customers and referrals all day every day.
Natalie’s training programs, trust measurement system, tools and her proprietary Trust Building framework are based on science and evidence. She has helped hundreds of companies, including many of the world’s best managed companies, grow by building loyalty and trust with their customers, stakeholders and colleagues. Her model has been published in peer reviewed academic journals.
Her award winning Building and Protecting Trust Model© is part of the curriculum of several MBA programs and is included in the communications textbook, Joy. It is also published in an e book called “Best Trust Models” (Next Decade, 2019). She was recently nominated for the 2023 RBC Canadian Women Entrepreneurs Award of the year award.
A former Chief Marketing Officer in the ICT industry, she spent 25 years in business before founding Success Through Trust in 2013. In 2020, Natalie was invited to join an International Trust Council. She is the only Canadian on this prestigious 11-member council.
A regular keynote speaker, podcast guest and writer, she is a contributor to Forbes and is featured in Economist Impact globally as a ‘Business Trust Expert.”
Natalie holds a Masters in Communications and Public Relations, a Certificate in Management (Georgia Institute of Technology), a Bachelor of Public Relations and a Bachelor of Arts. Her graduate studies focused on How Organizations Build and Measure Trust with Stakeholders.
She lives in Halifax, Nova Scotia, Canada with her husband and their two children.