FAULT LINE: WHAT CUSTOMERS WON’T TELL YOU 

Erosion of your customer base, fewer customer referrals, declining sales, and shrinking margins are not necessarily signs of a slowing market. They might well be symptoms of low levels of customer trust.

In today’s uncertain world, companies are facing more scrutiny from a more informed and critical customer than ever before. The tolerance level for unethical behaviour is continuing to fall. Customers are paying more attention and they are demanding more accountability and transparency. They want to see a social conscience. They want to buy from companies they trust.

Natalie inspires participants to create action plans that enable every person in your company to play their unique role in growing the business and improving customer experience. They’ll be given practical how-to’s and be inspired to put new actions and word plan in place to dramatically boost business performance.

Using case studies audiences learn:

*What customers are saying about you when you are not listening
*The science and the evidence behind the decision-making process that every customer goes through before deciding to trust you
*Build strong customer relationships built on the power of trust
*The power of promise – keeping your word

This speech is for organizations who are looking to inspire their teams, align everyone’s focus on serving the customer, and create a high-performance culture. This one-of-a-kind speech can help breathe more customer focus, trust and energy into your organization.

BUILD LOYALTY IN A FICKLE WORLD 

Customer loyalty is a precious commodity; painstaking to build and easy to lose in today’s fickle market. If your organization wants to gain market share by strengthening and maintaining loyalty with clients and customers, you need Natalie. Her enlightening message has real-world future-forward strategies; especially critical in today’s uncertain times. With the powerful combination of strategic insight, solid strategy and relatability, Natalie will have your audience saying, “she changed our thinking,” and “we can do this.” And they’ll be absolutely right.

Using deep analysis and worldwide case studies, Natalie will share:

*Real reasons why people buy
*Why trust is the number one business builder
*How to become the most trusted provider in your field
*A proven plan, based on science and evidence, to build a superior and unbeatable and evergreen brand.

YOUR HIDDEN ASSET: WHY EMPLOYEE TRUST IS ESSENTIAL TO SUCCESS 

Employees who trust each other outperform. Trust increases productivity, engagement and innovation. Natalie inspires audiences to create a work culture and environment that dramatically improves organizational performance.

Audiences discover how to:

*Identify trust challenges in their organization and or department
*Incorporate trust into behavior and language
*Strengthen and build trust within teams
*Apply the 8 principles to drive employee performance