Michel Falcon

Customer Experience, Employee Engagement & Culture
Toronto, Ontario

What Michel is Passionate About

People-First Culture 

Build a Business Your Customers, Employees and Community Will Admire

A Customer Obsession 

How to Create an Experience Your Customers Have Never Seen Before

Become an Employee Magnet 

Attract, Grow and Retain Your Best Team

Next Generation CX 

Customer Experience Strategies for 2021 and Beyond

Steer Your Career 

Take True Ownership of Your Life and Work

Why You Need Michel

Michel Falcon is an entrepreneur, international keynote speaker and bestselling author who leverages his People-First Culture philosophy to create customer experience, employee engagement and company culture strategies to grow businesses.

He is the author of the best-selling book, “People-First Culture: Build a Lasting Business by Shifting Your Focus from Profits to People.” Michel’s book shares philosophies and actionable strategies that any company can use to grow their business, become an admired brand within their industry and create market differentiation.

Michel was selected as the spokesperson for McDonald’s Canada National Hiring Day campaign and has been included in publications such as: Forbes, Entrepreneur, Inc Magazine, Time Magazine, and Yahoo Finance.

Michel not only shares about people-focused strategies but lives and breaths them everyday. He operates a portfolio of restaurants and venues in downtown Toronto. His venues have grown to earn tens of millions of dollars in revenue with more than one hundred and fifty employees in less than two years. He has advised and spoken at conferences for companies like Alfa Romeo, Verizon Wireless, CenturyLink, Electronic Arts, Vega, LUSH, BlueCross BlueShield and many other globally recognized brands.

Prior to entrepreneurship, Michel was a part of the 1-800-GOT-JUNK? corporate team. It’s there where he first learned the true organizational value of customer experience, employee engagement and company culture to grow a successful company.

Throughout his career, he has helped companies across dozens of industries ranging in size from  small businesses to multi-billion dollar companies.

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Why You Will Love Michel

Michel has proven that he can add value across industries in a short amount of time. His strategic partnership with BlueCross BlueShield of North Carolina is extremely important and valuable to us.

Rob Gofourth
VP, Operational Strategy BlueCross BlueShield

I hired Michel for my dental services operations to advise me and my team on customer experience, company culture, and employee engagement strategies to take us to the next level. It was very impressive how quickly he was able to learn about the industry without prior experience! Solid systems were immediately developed and implemented and monitored to massively improve the experience for both customers and employees. Huge results in our bottom within months was all the proof I needed that Michel knows what he is doing. When you work with Michel he immediately starts building your business like its his own!

Steve Mascarin
Owner, Taunton Village Dental

Our company was searching for a keynote speaker for our company’s yearly meeting in St. Pete’s Beach, Florida. As one would do, I went searching on Google to find someone great. I came across Michel’s profile, visited his website and watched some of his videos on YouTube. After speaking to a few other options I asked Michel to join our event and I’m so happy I did. From the very beginning, he spent time with us understanding our industry, asked about our motivations and listened when we discussed our challenges. His People-First Culture presentation really spoke to our audience and the feedback has been tremendous! Hire Michel if you’re in the market for a speaker who is entertaining, educational, and professional!

Theresa Peterson
Director, Human Resources, Dekko

During his keynote, Michel introduced us to what he refers to as “creating micro customer experiences.” The concept of micro-experiences became a part of the theme of our meeting after Michel’s engagement. Michel’s keynote was well received by our team and I look forward to learning more of his concepts.

Anthony Partipilo
VP, Financial Planning & Reporting - CIBC

Thank you, Michel, for your inspirational presentation. After you left, we went through an exercise to identify short term, long term, cross-departmental and “crazy ass ideas” to put into practice at SentriLock. I expected our team to come up with 20-30 solid ideas and I was blown away as we came up with almost 100!!

We are in the process of prioritizing those now and our team will be getting together on 3/13 to start putting the highest value ones in practice. Should keep us busy for quite some time!

Universal (unsolicited) comments from our team were “best management off-site ever” so I think the subject matter really hit home.

Thanks again for helping inspire our culture and customer experience leadership!

Scott Fisher
CEO, SentriLock

I hired Michel to help us create unique recruiting strategies. He was able to teach us new strategies and shared real-world examples that motivated and inspired our team to take our program to the next level.

Joseph Morello
Senior Director, Global Talent Acquisition - Electronic Arts


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