Lea Brovedani
1. Success—It’s Not What You Think!
Find out how four top business leaders achieved unparalleled success in their field! Learn how the most successful people use emotional intelligence to motivate and lead, and then learn tips to improve your own EQ to achieve results. In this energizing and fast paced presentation listen as Lea shows you the seven successful social and emotional tips to incorporate into your business and personal life to achieve unparalleled success. Understanding emotional intelligence makes the difference!
2. Walking Life's Tightrope and Keeping Your Balance
Trying to find balance in your life is sometimes akin to walking a tightrope without a net. Emotional Intelligence is the most crucial determinant of success in life and gives you the skill and ability to navigate even the trickiest balancing act. These days an average or high IQ is an entry-level requirement. But it is your "EQ", how well people manage their lives and relate to other people that sets them apart and allows them to excel. In this lively and thought provoking presentation Lea will show you how to understand emotional cues and provide you with the information you need to make balanced choices.
3. The Bullying Workplace
Even though damage to staff and productivity is clear, bullying still persists. Workplace bullying can often be compared to school yard bullying. Both types represent a grab for control and an exercise of power through the humiliation of the target. Development of stronger emotional intelligence skills at all levels is fundamental to a healthy workplace and will make bullying as unthinkable as any other forms of workplace harassment. Increase the bottom line, decrease stress and sick days and create a workplace that engages employees by understanding how to use emotions effectively
4. The Emotional Edge
Sales rely on our ability to create a positive emotional connection with our customers. Are you using the tools you have to ensure you deliver the promise? Emotional Intelligence (EQ) is recognized as a critical factor in career and life effectiveness. Emotional abilities support critical thinking and are at the heart off every decision we make. If you think you could benefit from a professional development experience that teaches you key people skills such as establishing rapport, learned optimism, reading people or if you would like to be better equipped to deal with stressful or problematic situations—this seminar is for you!
5. The How of Wow—Delivering on Customer Service
Why is it that some companies can have the best product in the world but still fail? In this lively and entertaining session learn how to apply emotional intelligence to enable your employees to understand and use exceptional customer service. Customers needs have an emotional base and the session explores what they are and how to use and manage emotions for exceptional results. Knowing how and when to apologize so that customers walk away feeling satisfied is just one of the many tips that delegates will learn in “How to Wow”
6. The Impact of Trust
One of the most important components of a healthy business environment is trust. When people trust the organization and the people they work for, they work harder, listen more intently and forgive more readily. When trust is low there is more resistance to change, more fear and major roadblocks to effective communication. Lea Brovedani will show you how to tap into your own emotional intelligence so you can understand trust and learn how to increase it by practicing the four C’s of trust. You will learn how to use a variety of techniques to enhance communication and learn how to recognize trust issues resulting in a happier more productive workplace
7. The Tourists Emotions
Tourism relies on our ability to create a positive emotional experience for our guest. We compete for tourism loyalty but it is the emotional experience that determines whether or not people will come back time and time again ...and ultimately decides where people will spend their dollars. By understanding emotional cues and knowing how to make those deep connections we can sustain the dream of a vibrant and growing tourism industry! Are you using all of the tools you have to ensure you deliver the promise?
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